FAQs

What technology does Cardo Crew use for the Intercom system?
The Cardo Crew PRO-1 is powered by Dynamic Mesh Communication (DMCTM). DMC is a proprietary technology that provides wireless connectivity between several PRO-1 units.

How long has Cardo Systems been using this intercom capability in its products?
Cardo Systems pioneered the market with state-of-the-art Bluetooth® based communication systems in 2004, and now has over 500,000 customers using our intercom solution daily.

What is so unique about this intercom solution?
Unlike many other wireless technologies, the Cardo Crew mesh network is designed to allow users to move around with peace of mind while DMC keeps them connected. The intercom network contains self- healing capabilities, so it reacts to changes in the PRO-1 unit’s location, objects in the environment, and other interferences that exist in the network area.

Does the Cardo Crew PRO-1 need to be connected to any type of infrastructure such as a base station or a central communications hub?
Cardo Crew PRO-1 is a 100% autonomous ad-hoc system with no need to be connected to a base station. It’s an “off-network” intercom system that can operate anywhere, even in remote areas.

What is the main difference between mesh networking and Bluetooth communication?
Bluetooth can be used to connect several units together however it is based on a “daisy chain” network topology in which one unit is connected to another unit in a line at the same time. If the connectivity between two units “breaks” due to range or a drained battery, the Bluetooth network collapses and all users on the chain will lose their connection. Mesh is like a “spaghetti” where the PRO-1 units in the network are always connected to multiple users at the same time. In other words, DMC is designed with smart recovery capabilities by using alternative routing connections to keep the network connected.

What is the maximum range the Cardo Crew PRO-1 will cover?
Range is impacted by the environment and the various objects in the environment. For instance, a forest environment is different than a desert environment, production facility or an urban area. The range will differ depending on the environment, however in an open flat terrain with 10 or more units connected the range is approximately 10,000 feet or 3 kilometers.

Is it complicated to establish an intercom network?
Not at all. There is a simple grouping process to create a network on the spot, and then users are up and running.

How long does it take for the system to start up?
As soon as the PRO-1 is powered on, the system begins scanning the area. If a PRO-1 from the same intercom network is detected, the connectivity is made instantly.

What happens if a network with ten members splits into two or more sub-networks?
The powerful technology in PRO-1 allows the group to split into sub-groups if needed so each group can maintain communication. Once the sub-groups are back again within the same range, the system will reestablish the original ten members of the network.

Is the ability to have a private chat available with the Cardo Crew PRO-1?
Yes, the free Cardo PROmesh mobile app provides an easy way to have a private chat with anyone on your network. The mobile app indicates each person you’re connected to and with a press of a button you can start a private chat with anyone on your network.

Is there an option to mute the system?
Yes, you can mute the system in order to stop hearing the communication on the intercom network.

How many users can be connected at once?
The system can support up-to 15 users at the same time. Each user can speak to everyone at the same time, similar to a standard conference call.

What happens if unit number 16 tries to connect?
As Cardo Crew PRO-1 can connect up to 15 users, the 16th user will not be able to connect.

Can I become a member in multiple intercom networks at the same time?
You can register your unit to multiple intercom networks, but you can only be active in one network.

Can I connect two networks of 15 members together?
Yes, Cardo Systems developed a bridging capability which can connect two remote groups to a single intercom network (for up to 30 users) via a cellular network.

Can I connect my 2-way radio (Land Mobile Radio) to my PRO-1 unit?
Cardo Systems developed an interface that allows connectivity between your walkie-talkie and your PRO- 1 unit. The user can decide to share walkie-talkie communication with his connected intercom members.